| REASON | RESCHEDULING FEE | DOCUMENT THE PATIENT NEEDS TO SHOW FOR SPECTRUM TO WAIVE THE $500 RESCHEDULING FEE. | |
| 1 | Death of a family member. | Waived fee after following conditions are met and verified. | Link to the obituary; Dicessed name has to be a direct family with the same last name as the patient’s ID. |
| 2 | Illness of a family member and have to take care of them. | Waived Fee if the patient provides another suitable patient to take the spot and makes a deposit with a new contract. | |
| 3 | Natural disaster | Waived fee after the following conditions are met and verified. | The link shows that the area with the zip code is affected, and the site needs to match the patients’ current addresses. |
| 4 | Flight Cancellation | Waived fee after the following conditions are met and verified. | Airline email notification forwarded to your concierge – EMAIL ADDRESS WILL BE VERIFIED. |
| 5 | Financial problems | Waived Fee if the patient provides another suitable patient to take the spot and makes a deposit with a new contract. | |
| 6 | Death of a family member. | Waived Fee if the patient provides another suitable patient to take the spot and makes a deposit with a new contract. | |
| 7 | Need to cancel surgery, but RS fee is to expensive | Waived Fee if the patient provides another suitable patient to take the spot and makes a deposit with a new contract. | |
| 8 | No availability with the Dr. | Waived Fee if the patient provides another suitable patient to take the spot and makes a deposit with a new contract. | |
| 9 | Cancel because of a change we are making in date or Dr or extra fees at the last minute. | Management reviews the case | |
| 10 | Gossip because of things they read on social media & gossip. | Waived Fee if the patient provides another suitable patient to take the spot and makes a deposit with a new contract. | |
| 11 | Low hemoglobin | Waived Fee | |
| 12 | Pregnancy | Waived Fee if the patient provides another suitable patient to take the spot and makes a deposit with a new contract. | |
| 13 | Other Medical conditions | Waived fee after the following conditions are met and verified. | Notification that can be verified that patient can never have surgery. |
| 14 | House caught on fire | Waived fee after the following conditions are met and verified. | Firefighter or police report . Information will be verified. |
| 15 | Any type of robbery. | Waived fee after the following conditions are met and verified. | Copy of police report. |
| 16 | Incarcerated or related isssues. | Waived fee after the following conditions are met and verified. | A link that shows the patient will not be able to make her surgery date. |
| 17 | Millitary issues. | Waived fee after the following conditions are met and verified. | Deployment notification with a copy of military ID |
| 18 | Court Duty | Waived fee after the following conditions are met and verified. | Notification of court duty matching patient name. |
| 19 | Accident / car crash | Waived fee after the following conditions are met and verified. | Firefighter or police report . Information will be verified. |
| 20 | Medical staff called for an emergency at work | Waived fee after the following conditions are met and verified. | Email of manager and contact information of the office where we can verify. |
